1. A cookie is an information file, which is downloaded to your computer and allows you to register your activity when accessing certain web pages, storing and retrieving information about your computer's browsing habits and, depending on the information that contains and the way in which the equipment is used, they can be used to recognize the user.

2. Types and purpose of the cookies used.

Redsys uses, through this website, its own and third party cookies, which are sent from a team managed by Redsys, being this in turn, who manages the information obtained through these cookies.

In accordance with the consents provided by the user, Redsys may use session cookies and/or permanent cookies.

Regarding session cookies, the User will be informed that once he/she closes his/her browser or disconnects, they are closed and deleted.

About permanent cookies, the User will be informed that it is a small text file stored on the hard disk of his/her computer for a definite period of time. These cookies expire when their objective is met or when these are manually uninstalled by the user.

In general, cookies help us improve the agility and security of your browser on our Website and provide a more efficient service, allowing to estimate usage patterns as well as to collect information about your computer or other access device to minimize risk and prevent fraud.

Regarding its purpose, the website uses the different types of cookies listed below:

  • Technical cookies (strictly necessary): They are used to allow the user to browse through the web page, and the use of the options or services included in it. They allow us to identify the session or control access to restricted areas.
  • Cookies of analysis (from third parties): These allow the person responsible for them to monitor and analyse the behaviour of Users of the web sites to which they are linked. The information collected through this type of cookies is used to measure the activity of the websites, application or platform and to create navigation profiles for the users of these websites, applications and platforms, to make improvements based on the analysis of the data used by the users of the service.

Specifically, and to facilitate navigation through its website, Redsys uses the cookies that are detailed in the following table:

Technical cookies Type Category Temporality Purpose



LPTA Token


LPTA Token2











They allow the user to browse through the website and identify the session by means of a code assigned to each session. Once the session is closed by the user or after 15 minutes of inactivity, the content of the cookie is erased.











It is created the first time the user accesses the option "Soporte al Servicio" of the Customer website. Each time the user authenticates in the application, the session is cleared and the cookie is overwritten in the browser as a security measure in the control of application sessions. ASP. NET.
















Encrypted internal identifiers contained in the "Soporte al Servicio" application of the Customers website related to the acceptance of the cookies policy.


Analysis cookies Type Category Temporality Purpose

Google Analytics



















From third parties










Google Analytics is an analytical web service provided by Google Inc., a company from Delaware whose main office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, USA ("Google"). Google Analytics uses "cookies" to help the website to analyse how users use the website. Google Analytics cookies are first-party or source cookies that are associated with the domain that generates them, strictly limited to the collection of statistical information purposes. These cookies only collect browsing information that you do anonymously. The conditions of the Google Analytics service prohibit the tracking or collection of personal information or data through such service as well as the association of personal information with web analytics data. The information generated by the cookie about the use of the website will be directly transmitted and filed by Google on servers in the USA. Google will use this information on our behalf in order to track its use of the website, compiling reports on website activity and providing other services related to the website's activity and Internet use. Google may also transfer this information to third parties, when required by law, or when said third parties process the information on Google's behalf. Google will not associate your real IP address with any other datum held by it. In this sense, Google Analytics does not provide information about your real IP address, but through the method known as "IP mask" offered by the Google Analytics service itself, it is only used partially without a cession of personal information by Google Analytics. By using this website, you consent to the processing of the information stored by Google in the manner and for the purposes indicated above, in all cases complying with the current regulations in terms of storage devices and data recovery.


3. Consent, revocation and consequences of cookies disablement

Users are offered the possibility of granting their consent to the use of technical and analytical cookies through an informative message that will appear on their screen the first time they access this website.

Users may refuse to accept cookies or withdraw their consent once granted, activating the settings in their browser to reject cookies. However, the configuration to specifically reject technical cookies may affect the correct use and functioning of the website, as well as implying that the user may not access certain parts of the website.

To manage the activity of cookies from your computer, you can accept, block or delete them through the "Cookies Settings" section.

In addition to carrying out the management of cookies, we inform you that all modern browsers allow you to change the configuration of cookies. These settings are usually found in the "options" or "preferences" of your browser.

These are the steps to access the cookie configuration menu in the following main browsers:

  • Internet Explorer: Tools -> Internet Options -> Privacy -> Settings. For more information, please refer to Microsoft Support or the browser's Help page.
  • Firefox: Tools -> Options -> Privacy -> History -> Custom Settings. For more information, please refer to Mozilla Support or the browser's Help page.
  • Chrome: Settings -> Show Advanced Options -> Privacy -> Content Settings. For more information, please refer to Google Support or the browser's Help page.
  • Safari: Preferences -> Security. For more information, please refer to Apple Support or the browser's Help page.
4. Changes in Cookies Policy.

Redsys Servicios de Procesamiento, S.L., may modify the Cookies Policy as a result of legislative changes, recommendations of authorities or changes in the characteristics and purposes of the same, so users are recommended to visit the Cookies Policy periodically, notwithstanding this, users will be informed of any significant change.

If you have questions about this cookie policy, you can contact Redsys Servicios de Procesamiento, S.L. through the "Contact" section.