1. A cookie is a file of information that is downloaded to your computer and allows to record your activity when accessing to certain web pages, storing and retrieving information about your surfing habits of your computer, and depending on the information it contains and the way in which the equipment is used, cookies can be used to recognize the user.

2. Types and purpose of the cookies used.

Redsys uses through this website, its own cookies and third-party ones, which are sent from a computer managed by Redsys, and this is in turn, the manager of the information obtained through these cookies.

Depending on its permanence, Redsys may use both session cookies and permanent cookies.

As for session cookies, Users are informed that once they close their browser or log out, these end and are erased.

As for the permanent cookies, Users are informed that it is a small text file stored on the hard drive of the computer for a defined period of time. These cookies expire when their goal is met or when the user manually uninstall them.

Overall, cookies help us improve the speed and security of your browsing on our website and provide a more efficient service, allowing an estimate on use patterns and collect information about your computer or other access device to minimize risk and prevent fraud.

With regard to its purpose, the website uses different types of cookies that are detailed below:

  • Technical cookies: are used to allow the user to navigate through the website, and the use of options or services the web offers. They allow us to identify the session, control access to restricted areas, remember the elements of an order and carry out the buying process of an order.
  • Analysis cookies: are those that allow the responsible for them, the monitoring and analysis of the user’s behaviour on the websites to which they are linked. The information collected by these cookies is used in measuring the activity of the websites, application or platform sites for the elaboration of browsing profiles of users on such sites, applications and platforms, in order to make improvements based on analysis of usage data that the users of the service make.

In particular, and to facilitate navigation on its website Redsys uses cookies listed in the following table:

Cookie Type Category Time Purpose



LPTA Token


LPTA Token2











Allow the user to navigate through the website and identify the session using a code assigned to each session. Once the session is closed by the user or after 15 minutes of inactivity, the contents of the cookie is deleted.











It is created the first time the user accesses the "Support Services" Client Site option. Each time the user logs in the application the session is cleared and the cookie is overwritten in the browser as a safety measure for the control of ASP. NET applications sessions.
















Internal identifiers encrypted within the "Support Service" application of Client web relating to the acceptance of cookies policy.


Google Analytics



















Third party










Google Analytics is a web analytics service provided by Google, Inc., a Delaware company whose main office is at 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, USA ("Google"). Google Analytics uses "cookies" to help the website analyse how users use the site. Google Analytics cookies are source cookies or first party ones which are associated with the domain that generates them, strictly limited to the purpose of collecting statistical information. These cookies collect only information from the navigation you do anonymously. The conditions of the Google Analytics service prohibit tracking or obtaining data or personal information through this service and the association of personal information with web analytics data. The information generated by the cookie about your use of the website will be transmitted and stored by Google on servers in the United States. Google will use this information on our behalf in order to track your use of the website, compiling reports on website activity and providing other services related to website activity and internet usage. Google may also transfer this information to third parties when required to do so by law, or when such third parties process the information on Google's behalf. Google will not associate your actual IP address with any other data held by Google. In this sense, Google Analytics does not provide information about your real IP address, but through the method known as "IP masquerade" offered by the own Google Analytics service, this IP address is only partially used without providing any personal information. By using this website you consent to the processing of information stored by Google in the manner and for the purposes described above, in all cases complying with regulations on storage devices and data recovery.


3. Consent, revocation and consequences of disabling cookies.

Users are informed that it is understood that they give their consent to the installation and use by Redsys of cookies when browsing this website and do not set up their browser to avoid it. Users may refuse to accept cookies or withdraw their consent, activating the setting on their browser to refuse cookies. However, this can affect the proper use and operation of the website, as well as to imply that the user could not access certain parts of the website.

To manage the activity of cookies from your computer, you can accept (if you continue browsing without disabling), block or delete them.

To carry out the management of cookies, please note that all modern browsers allow you to change your cookie settings. These settings are usually found in the "options" or "preferences" in your browser. We provide the steps below to access the setup cookies menu in the following major browsers:

  • Internet Explorer: Tools -> Internet Options -> Privacy -> Settings. For more information, please consult the Microsoft support or browser Help.
  • Firefox: Tools -> Options -> Privacy -> History -> Custom Settings. For more information, please consult the Mozilla support browser or browser Help.
  • Chrome: Settings -> Show Advanced Options-> Privacy -> Content Settings. For more information, please consult the Google support or browser Help.
  • Safari: Preferences -> Security. For more information, consult the Apple support or browser Help.
4. Changes in Cookies Policy.

Redsys Processing Services, SL, can modify the Cookies Policy as a result of legislative changes, authority recommendations or by changes in the characteristics and purposes of the same, so users are recommended to visit regularly the Privacy Policy, without prejudice to any significant changes that will be informed to users. If you have questions about this policy of cookies, you can contact Redsys Processing Services, S.L. through the "Contact" section.